Privacy policy

Privacy Policy – Homeywaa

Homeywaa operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Homeywaa is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card, debit card, financial account information, payment information, transaction details, payment method, payment confirmation, and other payment-related details.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including products you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us, including information you provide when contacting us for customer support or other inquiries.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate our Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, place an order, or otherwise provide us with personal information.

  • Automatically through the Services, including through your device when you visit our website or use our Services and through cookies and similar technologies.

  • From our service providers, including companies that provide technology, payment processing, fulfillment, shipping, analytics, or other services on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with Homeywaa and which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide our Services, including to:

  • Process payments.

  • Fulfill and deliver orders.

  • Process purchases, returns, exchanges, and cancellations.

  • Remember your preferences and products you may be interested in.

  • Send notifications regarding your account or orders.

  • Create, maintain, and manage your account.

  • Arrange shipping and facilitate returns or exchanges.

  • Enable you to submit reviews.

  • Provide a personalized shopping experience.

  • Recommend products based on your purchases or activity.

  • Improve and develop our Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as:

  • Sending marketing, advertising, and promotional communications through email, SMS, or other permitted channels.

  • Displaying advertisements for products or services on our website or other websites.

  • Personalizing advertising based on products you have viewed, purchased, or added to your cart and your other interactions with the Services.

You may opt out of promotional communications where applicable.

Security and Fraud Prevention

We may use your personal information to:

  • Authenticate your account.

  • Provide a secure payment and shopping experience.

  • Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity.

  • Protect our Services, customers, and business.

If you register an account with us, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other login information with anyone.

Communicating With You

We use your personal information to:

  • Provide customer support.

  • Respond to questions, requests, complaints, and inquiries.

  • Provide effective Services.

  • Maintain our business relationship with you.

  • Communicate important information regarding your orders or account.

Legal Reasons

We may use personal information where necessary to:

  • Comply with applicable laws and regulations.

  • Respond to valid legal proceedings or requests from government or law enforcement authorities.

  • Participate in litigation or legal investigations.

  • Enforce our Terms of Service and other policies.

  • Investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy.

This may include:

  • Shopify, vendors, and service providers that provide services on our behalf, such as payment processing, IT services, data analytics, customer support, cloud storage, order fulfillment, and shipping.

  • Business and marketing partners that assist us in providing marketing services or advertising.

  • Third parties when you direct us, request us, or consent to the disclosure of certain information, such as when necessary to ship an order or when you use social media integrations.

  • Our affiliates or companies within our corporate group, where applicable.

  • Parties involved in a business transaction, such as a merger, acquisition, restructuring, sale, or bankruptcy.

  • Government agencies, courts, regulators, law enforcement authorities, or other parties where disclosure is necessary to comply with applicable legal obligations, subpoenas, warrants, or other lawful requests.

  • Parties where necessary to protect or defend Homeywaa, our Services, our customers, our rights, or the rights of others.

Relationship With Shopify

Our Services are hosted and supported by Shopify.

Shopify collects and processes personal information regarding your access to and use of our Services in order to provide and improve the Services.

Information you provide through our Services may be transmitted to and shared with Shopify and other third parties, which may be located in countries other than the country where you reside.

We may also use certain Shopify features that use information obtained from your interactions with our store, other merchants, and Shopify to help protect, develop, and improve our business.

In such circumstances, Shopify may be responsible for processing certain personal information, including responding to requests regarding rights associated with information processed by Shopify.

You can learn more here:

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not owned or controlled by Homeywaa, you should review that website's privacy policy, security practices, and terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, availability, or reliability of third-party websites or platforms.

Information you provide through public or semi-public platforms, including social media platforms, may be visible to other users and may be used by those third parties according to their own policies.

The inclusion of a third-party link on our Services does not necessarily constitute an endorsement of that third party or its content.

Children's Data

Our Services are not intended for use by children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children below the applicable age of majority.

If you are a parent or legal guardian and believe that a child has provided personal information to Homeywaa, please contact us using the information provided below so that you may request its deletion where applicable.

Security and Retention of Your Information

We take reasonable steps to protect the personal information we collect and process.

However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute or perfect security.

We recommend that you do not send sensitive or confidential information to us through unsecured communication channels.

The length of time we retain your personal information depends on several factors, including whether the information is required to:

  • Maintain your account.

  • Provide our Services.

  • Fulfill contractual obligations.

  • Comply with legal or regulatory requirements.

  • Resolve disputes.

  • Prevent fraud.

  • Enforce applicable agreements, policies, or terms.

Your Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right to Access / Know

You may have the right to request access to the personal information we hold about you.

Right to Delete

You may have the right to request deletion of certain personal information that we maintain about you, subject to applicable legal requirements and exceptions.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information maintained by us.

Right to Portability

You may have the right to receive a copy of certain personal information that we hold about you and, in certain circumstances, request that it be transferred to another party.

Managing Communication Preferences

We may send promotional emails or other marketing communications to you.

You may opt out of promotional emails at any time by using the unsubscribe option available in those communications.

Even if you opt out of promotional communications, we may continue to send you non-promotional communications relating to your account, orders, transactions, security, or customer support.

For privacy rights related to information processed by Shopify, you can also visit:

Shopify Privacy Portal

We may need to verify your identity before processing certain privacy requests, where permitted or required by law.

Where applicable, you may authorize another person to submit a request on your behalf. We may require proof that the person has been authorized to act on your behalf and may also require you to verify your identity directly with us.

We will respond to valid privacy requests within the timeframe required by applicable law.

Complaints

If you have concerns or complaints regarding how Homeywaa collects, processes, uses, or discloses your personal information, please contact us using the details provided below.

Depending on applicable law and where you live, you may also have the right to submit a complaint to your relevant data protection authority or other regulatory authority.

International Transfers

Your personal information may be transferred, stored, or processed in countries other than the country in which you reside.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Where personal information is transferred from the European Economic Area or United Kingdom, recognized transfer mechanisms such as applicable Standard Contractual Clauses or equivalent safeguards may be used where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices.

  • Changes to our Services.

  • Operational requirements.

  • Legal or regulatory requirements.

  • Changes to technologies or service providers.

When we make changes, we may publish the revised Privacy Policy on our website and update the applicable “Last Updated” date.

Where required by applicable law, we may also provide additional notice regarding material changes.

Contact Us

If you have any questions regarding our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights that may be available to you, please contact us:

Brand Name: Homeywaa
Email: help@homeywaa.com
Phone: +91 88893 06626
WhatsApp: Chat with us on WhatsApp
Customer Support Hours: Monday to Saturday, 10:30 AM – 6:00 PM IST

Address:
Gupta Empire
Main Rd, near Nagorao School
Gandhi Chowk, Juna
Bilaspur, India – 495001